The Global Standard for Tour & Experience Operations.
Booking, guide dispatch, traveler safety, and marketplace distribution for every departure, in any country. Multi-currency payments, multi-language tour delivery, and regional OTA channels from day one. From a single walking tour to a multi-country adventure portfolio.
One platform for every tour operator
From solo guides running weekend walking tours to multi-country adventure operators with 200 departures per week.
QR Check-In
QR-coded digital tickets for rapid check-in at the meeting point. No lines, no paper.
OTA Channels
Viator, GetYourGuide, Klook, and regional marketplaces. Real-time sync across all channels.
Local SEO
Google Business Profile per tour. "[City] walking tours" optimized for local search.
Review Collection
Automated post-tour requests to TripAdvisor and Google at the highest-response moment.
Replace the 12-vendor patchwork with one platform.
Booking system, reservation manager, guide app, traveler app, photo platform, review tool, email marketing, accounting, safety log, permit tracker, agent commission spreadsheet. Calisto replaces all of them.
Built for how tours actually operate
Booking and Checkout Engine
Mobile-first booking with real-time availability, add-ons, promo codes, abandoned cart recovery, cancellation protection, and 56 payment gateways. Walk-up POS with kiosk mode for outdoor use. Powered by Tickets, Pulse, and POS from the Ops Suite.
Guide Operations and Safety
Guide assignment by skills, certification tracking, pickup coordination, GPS tracking for active tours, emergency alerts, safety drill logs, permit management, and liability waivers. Powered by Dispatch, Assure, Signal, and Sign from the Ops and Work Suites.
Pricing and Revenue
Per-departure dynamic pricing with early-bird rates, group discounts, and seasonal rules. Multi-currency tour revenue, agent commission tracking, and accounting sync. Powered by Pulse and Ledger from the Ops Suite.
Guest Experience and Access
Traveler portal with tickets, itinerary, and guide messages. Multi-language pre-arrival sequences, omnichannel messaging across WhatsApp, SMS, email, and VoIP. Digital waivers before arrival. Powered by Navigator, Inbox, Voice, and Calendar from the Work Suite.
Distribution and Channels
Viator, GetYourGuide, Klook, Bokun, and TripAdvisor Experiences with real-time inventory sync. Direct booking website with local SEO per tour. Review aggregation across TripAdvisor, Google, and Viator. Powered by Sync, Sites, Echo, and Reputation from the Ops and Marketing Suites.
Growth and Marketing
Tour media production, year-over-year re-engagement campaigns, multi-tour upsells, traveler referral programs, agent partner applications, and tour brand identity management. Powered by Studio, Campaigns, Circle, Forms, and Ethos from the Marketing Suite.
50 Products. One Unified Platform.
Departures, guides, waivers, and revenue in one dashboard
Today's departures, guide assignments, waiver completion rates, dynamic pricing, and OTA channel performance in a single view. The surfaces that used to live in twelve separate apps.
Departure Command Center
Every departure, every guide, every waiver status in one view. Countdown timers, occupancy per slot, revenue projections, and low-occupancy alerts. The surface that replaces the whiteboard.
Dynamic Pricing Engine
Per-departure pricing with early-bird rates, group discounts, demand-based adjustments, and seasonal rules. Fill every slot at the highest possible margin.
OTA Distribution
Viator, GetYourGuide, Klook, Bokun, and TripAdvisor Experiences. Real-time sync with commission tracking and priority direct inventory.
Traveler Inbox
WhatsApp, SMS, email, and VoIP in one thread with reservation context. Pre-arrival sequences and post-tour follow-ups in the traveler language.
Guide Dispatch Board
Guide assignments, certification status, pickup coordination, GPS tracking for active tours, and emergency alerts. The surface that used to be a WhatsApp group.
Review Aggregation
TripAdvisor, Google, and Viator reviews in one dashboard. Automated collection, response management, and sentiment tracking across all platforms.
How Operators Evolve
From 12-vendor patchwork to operator-grade intelligence
The before, during, and after of consolidating your tour operations onto one platform designed by someone who has actually run them.
Before: The 12-Vendor Patchwork
Booking platform, reservation system, guide app, traveler app, photo platform, review tool, email marketing, accounting, safety log, permit tracker, agent commission spreadsheet. Twelve logins, twelve invoices, zero integration. Departure data lives in silos. A guide calls in sick at 6am and nobody finds out until travelers are waiting at the meeting point.
During: One Platform, One Source of Truth
One login for every booking, every guide, every traveler, every country. Departures, pricing, safety, and distribution share a single data layer. Products from Ops, Work, and Marketing suites connected by design.
After: Operator-Grade Intelligence
Every workflow reflects a real operational scenario. The backup guide assignment exists because someone dealt with a 6am sick call on a sold-out departure. The rain-triggered alternative exists because someone stood in the rain deciding whether to cancel. The agent double-booking detection exists because a partner kept overselling Saturday morning slots.
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Payment Gateways
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OTA Channels
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Suites Integrated
Traditional tools vs. Calisto Pro
What tour operators find when they arrive
Not feature checkboxes. Structural differences in how Calisto is built.
platform where operators used to need twelve. Booking system, reservation manager, guide app, traveler app, photo platform, review tool, email marketing, accounting, paid media, safety log, permit tracker, agent commission spreadsheet.
"We cancelled eleven subscriptions in the first month. Peek Pro, Google Calendar, Canva, Mailchimp, Breezeway, TripAdvisor Business, QuickBooks add-on, three spreadsheets, and the WhatsApp group we used for guide scheduling.",ONE PLATFORM
payment gateways across 30+ countries. Your merchant relationship, your currencies, your terms. International travelers pay in their currency.
,PAYMENT FREEDOMdata lock-in. Deploy on your own database and storage where regulators require it. Traveler PII residency for European GDPR. Photo and video rights handling under your control.
,YOUR DATAOTA channels synced. Viator, GetYourGuide, Klook, Bokun, TripAdvisor Experiences, and regional marketplaces. Priority direct inventory always protected.
,DISTRIBUTIONis when the guide calls in sick. Backup assignment fires automatically. That is Operator DNA: the no-show traveler at 8am pickup, the rain forecast that triggers indoor alternatives, the medical incident at mile 6, the agent partner who keeps double-booking departures.
,OPERATOR DNA56 payment gateways. 9 regions. Your choice.
Connect your preferred local payment provider anywhere in the world. Your merchant account. Your rates. Zero platform lock-in.
From discovery to rebooking, and the dispatch in between
- 1DiscoverTravelers find your tour on your website, Viator, GetYourGuide, Klook, or Google. Local SEO per tour location drives organic traffic.
- 2BookMobile-first checkout with add-ons, promo codes, and 56 payment gateways. International travelers pay in their currency. Digital waivers sent immediately.
- 3PrepareAutomated pre-arrival sequences: what to bring, meeting point, dietary collection, and waiver reminders in the traveler language.
- 4DispatchGuide assigned by skills, certifications, and language. Equipment allocated per booking. Pickup vehicle routed. Departure board live.
- 5Check InQR scan at the meeting point. Waiver status verified. Bulk group check-in. Walk-up travelers registered on the spot via kiosk or POS.
- 6ExperienceGPS tracking for active tours. Emergency alert system. Medical incident reporting. Rain forecast triggers indoor alternative routing.
- 7CapturePhotos and videos uploaded per departure. Delivered to travelers via email, SMS, or portal. Drone footage and after-movies managed in Studio.
- 8ReviewAutomated review requests to TripAdvisor, Google, and Viator at the post-tour moment with the highest response rate. Reputation aggregates all reviews in one dashboard.
Every booking tool in one subscription.
From online booking to guide management. No per-seat fees.
Not sure which plan is right?
Your Calisto Concierge is here to help. No obligations, just answers.
Frequently asked questions
Most tour operators run a booking platform (Peek Pro, FareHarbor), a reservation system, a guide scheduling app, a traveler messaging tool, a photo delivery service, a review aggregator, an email marketing platform, accounting software, paid media tools, a safety log, a permit tracker, and an agent commission spreadsheet. Twelve vendors, twelve invoices, zero integration. Calisto consolidates all of these: Tickets handles bookings and departures, Dispatch handles guide assignment and pickup coordination, Signal handles GPS tracking and emergency alerts, Assure handles safety drills and certifications, Sync handles OTA distribution, Reputation handles reviews, and Ledger handles multi-currency revenue and commissions. One login, one subscription, one source of truth.
Yes. Calisto syncs inventory in real-time across your website, Viator, GetYourGuide, Klook, Bokun, TripAdvisor Experiences, and regional marketplaces. One booking on any channel instantly updates availability everywhere. Priority direct inventory controls let you protect spots for your own booking engine where margins are highest.
Calisto includes GPS tracking for active tours, emergency alert broadcasting, medical incident reporting, safety drill logging, permit management, insurance tracking, guide certification management with renewal alerts, and liability waiver collection with e-signature proof and PDF archival. Guides with expired certifications are auto-blocked from assignment. Regional safety regulation compliance is configurable by jurisdiction.
Yes. Calisto supports a bring-your-own-backend architecture. Deploy on your own database and object storage, in your own jurisdiction. EU operators facing GDPR can keep traveler data in Frankfurt. Operators handling photo and video rights can control exactly where that media lives. Most tour platforms (Peek Pro, FareHarbor, Rezdy) force their cloud. Calisto gives you the choice.
Tours are inherently cross-border. Your travelers book from any country and pay in their currency. Calisto was built for this from day one: multi-currency payments so travelers pay in local currency, multi-language booking and tour delivery, 56 regional payment gateways covering 30+ countries, and regional OTA channels (Viator US/EU, Klook Asia, GetYourGuide global). The data model, billing layer, and locale handling were built for global operations from the start.
Yes. A solo guide running weekend walking tours uses the same platform as a multi-country adventure operator with 200 departures per week. You do not outgrow Calisto. Solo guides start with Tickets (bookings), Dispatch (guide scheduling), and Sites (booking website). Professional operators add Navigator (traveler portal), Ledger (multi-currency accounting), and Sync (OTA channels). Enterprise operators add Assure (safety compliance), Signal (GPS tracking), and custom API integrations. Same platform, same login, same data.
Guides access their schedule, tour details, traveler manifests, and payment history through the Navigator portal or the Apps mobile app. They set availability, view upcoming departures, receive pickup coordination details, and communicate with the operations team. Certification status and training completions are visible on their profile.
POS handles walk-up bookings in seconds. A self-service kiosk with a touch-optimized interface (48px buttons for outdoor use) lets travelers browse available tours, book, pay, and check in without staff assistance. Walk-up travelers can sign waivers on the kiosk before departure.
When a traveler starts a booking but does not complete it, Calisto captures their progress and follows up with timed recovery emails at 1-hour, 24-hour, and 72-hour intervals. One-click resume links let travelers pick up where they left off. Separately, travelers can purchase optional cancellation protection at checkout. If they cancel, the protection covers the refund and you keep your revenue. Both systems include full revenue attribution reporting.
Yes. Start for free with full access to all 50 products across all three suites. No credit card required, no time limit, and no feature restrictions. You only pay the 2% revenue share once you begin processing transactions.
Because it makes us partners, not a vendor. A fixed subscription gets paid the same in a record month and in an empty low season. A revenue share means we are financially invested in building tools that actually grow your bookings. If you have a slow month or a seasonal closure, your bill scales down with you.
Calisto was designed by someone who has actually run operations. The backup guide assignment exists because that person dealt with a guide calling in sick at 6am on a sold-out departure. The rain-triggered indoor alternative exists because they stood in the rain deciding whether to cancel or reroute. The agent double-booking detection exists because a partner kept overselling Saturday morning slots. Every workflow reflects a real operational scenario.
Experience Operator Pro Plan
Bookings, guides, and guests from first click to final review
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